From Operations to Automation
For three years I ran operations at a hospitality wholesaler. Orders came in messy, the same details got re-keyed by hand every morning, and the knowledge that made it work sat in one person's head.
Then I started building the fixes. I'm not a developer who read about your warehouse. I'm the person who used to run one.
I had the problem before I built the fix.
Where I come from
Three years at Rox Hospitality, a wholesaler on the New South Wales south coast. I started as a delivery driver and pick-packer and finished running the operation.
Along the way I implemented the inventory system, planned the split into a second warehouse, and wrote the procedures the place still runs on.
How I work
I'll tell you when the answer is a procedure or a staffing change rather than an automation. It gets written down before it gets built, as a plan you can read and argue with.
You own everything: the workflows, the documentation, the accounts. And every build has a point where a person checks before anything goes out.
Who this is for
B2B hospitality wholesalers: the businesses that take orders from cafés, restaurants, hotels and venues and get product onto trucks.
If your day still runs on email, spreadsheets and a whiteboard, we'll get along. If you're after a dev shop or a startup CTO, I'm probably not your person, and I'll say so early.
The work is the rest of the answer, and the credentials page lists what I've studied and what the builds run on.